Introduction

Communication is essential in every professional domain but is extremely important in the health care field. If communication is blocked in-between patient and health care professional, or in-between health care professionals, this can lead to poor health care outcomes. Promoting communication skills and practicing and reflecting on these skills is important in providing optimal health care. This is especially important in the paramedicine field. Paramedics work in a fast-paced environment where information must be communicated clearer and effectively in order to successfully treat the patient in the pre-hospital environment. Poor communication leads to poor understanding of the patient and poor understanding in-between health professionals and coworkers. This means that vital information can be missed, and the patient may suffer the brunt of the consequences, through situations such as delayed times or simply wrong health care treatments. Improving communication skills and constantly reflecting on these skills will improve patient experience. It will lead to more effective treatment and a more satisfying health care experience. As such, a reflective exercise such as an ePortfolio is helpful in learning about communication because it means that the paramedic must identify all they know about the skills and challenge this knowledge. This leads to improved knowledge and more effective use of the skills being explored. The ePortolio is also effective as it invites others to offer their perspective of the communication skills, allow the individual to further challenge their knowledge and uncover more skills that can improve their abilities.